Smartlook updates
Smartlook updates
smartlook.com

Introducing active users tile in Smartlook

[New] It’s clear there are a number of metrics that our users care about. In the end, more data means more insights! This is why we’re introducing a brand new feature at Smartlook: active users tile.

With our active users tile, our customers will be able to see their daily, weekly, and monthly active users displayed in the form of a column chart.

Smartlook customers can create 1 tile for each view: a total of 3 views.

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Introducing behavior flow

 

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Developing more insight into your users’ behavior is our ongoing goal at Smartlook. That’s why we’ve introduced a new feature: behavior flow.

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Behavior flow diagrams are an excellent tool to discover how and where your users move through your website or application. Using such diagrams can help you troubleshoot the user flow on your pages/screens and determine whether the routes you intended work as expected. You can also use this feature for A/B testing, in which you compare multiple routes and see where users drop off.

To create one, go to the “Behavior flow” tab. Where the diagram is automatically generated and watch the flow between the pages on your website or screens in your app. As with most of our features, you can click on the nodes to filter out recordings where this flow occurred. Insights will be fully automated, and there is no requirement for any further user interaction other than filtering the nodes.

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Currently, the behavior flow feature is in its beta stage, available as early access for every Smartlook user. There is more functionality to follow upon the official launch of this new feature.

Introducing session vault

[New] We've launched a new feature called session vault, which lets our customers back up their sessions for indefinite periods of time. Your recordings have now been transferred to permanent storage.

With this feature, you can keep and store recordings with valuable information without fear of their expiration. Assume that you have a month's worth of recordings and that you want to keep some of them longer because those records contain important information to you. If so, you can simply click the vault button in the player and such a recording will be saved.

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The recording can easily be removed from the vault if it is no longer needed, and it will disappear along with the data history.

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A new default segment will appear once the feature is enabled, allowing all saved recordings to be easily filtered. You can think of this as a list of your favorite recordings that will never expire.

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You can only access this feature with the “Business” package. See what else it can offer you.

A new feature in Smartlook: trended funnel views

 

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Until recently, the funnel conversion rate in Smartlook could not be tracked over time.

Most likely, you’d want to increase conversion rates by making the checkout process as easy as possible. We’re here to assist you.

It's for this reason that we created trended funnel views.

By using this feature, you can filter out the time period and see how the conversion rate has changed over time.

Just click on the "Show trended view" button in the funnel view and the chart will appear immediately.

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Depending on the time range you select, you can display days, weeks, or months, and switch between the different views.

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Sounds good, right? You can now access this new feature via your dashboard!

Introducing new interactive player

[New] You are in for another Smartlook update: explore the new interactive player for mobile projects!

With this feature, you will now be able to: conduct app structure inspection similar to Layout inspector in Android Studio or View Debugger in Xcode replay user's sessions in 3D or 2D projection, similarly to our Wireframe mode inspect complex view structures easily thanks to detailed debug info

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In addition to sending data for Interactive players, SDK still sends recordings of the app. Using the WEBGL ACTIVE button at the bottom, you can freely switch between those representations:

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Please note that the feature is now available on Android native SDK. However, we will be introducing this functionality very soon to iOS and other frameworks; Flutter and React native will be the first. Additionally, we are planning to introduce new features soon like event creation or funnel navigation directly from the player.

We also recorded a short presentation to our YouTube channel to further explain what makes our new Interactive player so useful.

Smartlook’s anomalies detection updates

 

Improvement

 

 

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In the past few weeks, we've been working hard on updating our anomalies detection. Our users can now track funnel anomalies, in addition, to the event ones, and check new, advanced settings for both. Smartlook offers this feature for free with all packages – no strings attached!

What has changed? There are now 3 ways users can select how a particular anomaly is triggered:

  1. Default: automatically detecting anomalies for events (not available for funnels)

  2. Absolute value: an anomaly will be triggered, if the value drops or spikes beyond a particular absolute value. You can use it for both funnels and events

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  1. Percentage change: an anomaly will occur, if the daily conversion rate exceeds drops or spikes by a particular percentage. You can use it for both funnels and events.

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Give your event analytics more detail

 

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Get more specific about your event analytics. We’ve introduced filters for events. Now, you can narrow your event chart data for a specific device, country, time range, or other custom properties – in the same way you can filter your session recordings.

This lets you define a certain audience and use it for analyzing the behavior of various user groups. Breaking down the event data lets you get even more insights from Smartlook.

You can combine various filters together to precisely define the group you want to analyze:

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You’ll see the filters on top of the event chart, so you’ll always know what group you’re currently viewing.

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Who changed what? Follow the audit trail

 

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When collaborating with your colleagues, sometimes it can get confusing. Did someone edit your event from last week? Or are you wondering who added that extra step to your favorite funnel?

With the audit trail, you don’t have to ask around anymore. The audit trail will show you a chronological list of all activities that someone did in your company. So you will know, for instance, your colleague, Frank, changed the funnel on Thursday at 6:18 PM.

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Accessing the audit trail is easy – just go to settings -> general and scroll down to the audit trail section. Remember – only the admin or the owner has the rights to use this feature and access all information.

Starting today, everyone can try out the audit trail for free for 1 month. After that period, please contact our sales rep to access this premium feature, as the audit trail is not a standard part of any of our packages.

Worried about anomalies in your events?

 

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Rest easy. In Smartlook, you can turn on anomaly detection with a single click. If any spike or surge happens, you’ll get an instant notification.

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Turn on this new feature for any event you wish to monitor. Go to the events and click on the anomaly icon. Then, turn on anomaly detection, and set up when you want to get notifications. Save the settings and relax – you’ll know about every anomaly in your events from now on.

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We’re rolling out event anomalies for everyone to try. Don’t miss out on the opportunity to test the feature in your project – even if you’re a free plan user.

Coming soon – Custom detection

In our upcoming update, you will have the option to choose the exact rules for triggering anomalies. That way, you’ll avoid any unnecessary alarm and only get a notification when something is really happening.

The threshold for triggering anomaly detection can be,

  • percent deviation or absolute value

Manage your organization all in one tab

 

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We’ve introduced a “General” settings tab. Here, you can have a quick look at the most important information about your organization and adjust them accordingly. When you want to view your active projects, check what roles your members have, or manage your organization, that’s the place to go to.

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In the “Organization” settings, you can rename your organization, manage blocked IP addresses, and add integrations. You can also check the plan usage. View how many sessions, heat maps, events and funnels you’ve created. Redistribute events across your projects. If you need to, you can also upgrade to fully cover your current needs.

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One place – all the information you’ll need.